FAQs
General FAQs
Q: Is your website secure?
A: Yes, our website uses SSL (Secure Socket Layer) to encrypt you personal information.
Q: Is Just Be Special clothes available in stores?
A: Not at this time. Our highest priority is to make a best quality clothes available at the lowest price possible. All our pieces are handmade and we produce each piece in limited quantities.
Q: How often do you make a new products?
A: Our goal is to introduce new fashions every three month.
Q: Do you only design for girls?
A: Our first collections were designed specifically for girls but new collection for boys, as well as mommy & me collection are in the making and will be abailable in the nearest future.
Q: Do you check the quality of the clothes?
A: Yes. We make customer satisfaction our priority and so we extensive quality check for every single item before shipping to a customer.
Q: If an item I am interested in is out of stock, is there a possibility it will it be restocked at some point?
A: No. During production we use high quality fabrics imported from Italy, France, Germany and Korea. Some premium quality fabrics are limited in stock and we are unable to reorder. If you want to purchase some out of stock item please reach out to us via email at support@justbespecial.com and we will do our best to help you.
Q: Can I use more than one discount code?
A: Unfortunately, only one code can be used per order. Discounts cannot be combined.
Q: Do you do price adjustments?
A: No, unfortunatelly we are not able to do price adjustment or apply discount code to past purchases.
Q: Do you offer a gift wrapping?
A: Yes, we have a gift wrapping option. And we are happy to include a gift message for you as well. All you have to do is specify a gift message in the Order Notes box provided in the Shopping Cart page.
Size and care FAQs
Q: Are your items true to size?
A: Yes, most of the items are true to size. There are occassional irregular styles. In this case, the size chart on the product page will help you determine which size to select.
Q: Which size should I get? The measurement chart is kind of confusing.
A: Since our chart is the measurements for the garments themselves, we recommend taking measurements of an item with a similar design that your little girl currently wears and using those numbers as reference.
Q: How do I wash/care for Just Be Special clothes?
A: Most of the item have a care instruction label on the garment. If it a custom made clothes that come without any care instruction label please contact our customer service for any details - support@justbespecial.com.